Welcome to Glow Lab! We’re committed to delivering your favorite beauty and skincare products quickly, safely, and with complete transparency. Please read our shipping policy below to understand how your orders are processed and delivered.

Order Processing Time

All orders are processed within 24–48 hours (excluding weekends and public holidays).

Once your order is shipped, you’ll receive a confirmation email with tracking information.

Shipping Within UAE

Glow Lab proudly offers fast and reliable delivery across the UAE.

Delivery Time

Standard Delivery: 1–3 business days

Express Delivery (if available): Same day or next day

Shipping Fees

Free Shipping on orders above AED 199

Orders below AED 199 will have a small shipping fee displayed at checkout.

Delivery Partners

We work with trusted courier partners to ensure safe and timely delivery.

International Shipping

We currently offer international delivery to selected countries.

Delivery Time

Typically 7–14 business days depending on the country.

Shipping Charges

Calculated at checkout based on your location and order weight.

Customs & Duties

International buyers are responsible for any customs duties, taxes, or import charges.

Order Tracking

Once your package is shipped:

You will receive an email with a tracking number.

You can track your order directly on the courier’s website.

If you face any issues with tracking, our support team is here to help.

Packaging & Safety

We take great care in packing every Glow Lab product.
All items are:

Hygienically sealed

Carefully cushioned to prevent damage

Shipped in environment-friendly packaging (where possible)

Failed Delivery Attempts

If a delivery attempt fails due to:

Incorrect address

Unreachable phone number

No one available to receive the order

The courier will attempt redelivery or contact you.
If the order is returned to us, additional shipping charges may apply.

Returns, Exchanges & Damages

If your order arrives damaged or incorrect:

Contact us at support@glowlab.com
within 48 hours

Provide your order number and photos of the affected item(s)

Our team will assist you with a replacement or refund.

Need Help?

Our customer care team is here to assist!

Email: support@glowlab.com

Working Hours: 9 AM – 6 PM (Mon–Sat)

Thank You for Shopping with Glow Lab!